SHIPPING & RETURNS

Shipping Policy

Jay Mila currently ships products to Mainland UK (covering England, Scotland and Wales)

We are unable to ship to PO Box addresses.

We are currently offering free delivery on all products.

We are currently not able to offer a Gift Wrap service.

Before we can dispatch your order, we need to verify your card details with your card issuer. We will do our best to ensure this is completed as quickly as possible.

If you wish to return your order, please see our Return & Exchange Policy below.

Return & Exchange Policy

We can accept the return of unused products free of charge for a full refund within 30 days of purchase. Refunds can take up to 21 working days to show in your account.

Please contact us via one of the below options to arrange your return.

- Email: info@jaymila.com

If your package arrives and is visibly damaged upon delivery, please inform the person delivering your goods that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened, please contact us within 48 hours of receiving your order.

For all returns proof of purchase will be required.